Terms & Conditions
By using and booking via Heartwork Creations’ website you will be deemed to have read, understood and agreed to be bound by our Terms and Conditions as stated on this website.
- All prices are displayed in $USD. All prices stated on our website are current, however Heartwork Creations reserves the right to change prices without notice.
- Heartwork Creations intends to provide you with as much detail about our products on our website, and while every effort has been made to accurately display the colors of the products on our website, colors may vary to an extent due to the monitor they are viewed on. We therefore welcome any questions you may have. Heartwork Creations reserves the right to change these Terms and Conditions at any time; however, the most current version of our Terms and Conditions will be posted on our website at all times.
- The hirer specified on the booking form acknowledges and agrees to have read and understood all information in the Heartwork Creations Terms and Conditions legal document.
- If the hirer requests a package or services in the booking form, then the hirer shall pay to Heartwork Creations the then current cost charged by Heartwork Creations to the public for services of that kind, notwithstanding that such cost may have changed since the date of the execution of the booking form.
- The balance shall be paid for the selected services, at least 3 weeks/15 business days prior to the proposed date of hire. Should the outstanding balance not be paid by that date, Heartwork Creations will be permitted to terminate this agreement and retain the deposit.
- Heartwork Creations shall refund to you 100% of the deposit paid in the event that you cancel you booking, provided that such cancellation is notified to Heartwork Creations in writing via email at least 2 months prior to the proposed date of booking.
- Additional travel charges will apply to event held outside the 50 mile radius. The sum shall be paid immediately upon being notified by Heartwork Creations of the amount payable.
- Heartwork Creations or any representative may, during the period of hire, restrict or prohibit access to or use of their hired props if they determine in their absolute discretion that the hired props are being misused, used in a dangerous manner, used in a manner that may damage the hired props or any associated equipment or is otherwise not being used in accordance with Heartwork Creations representative’s instructions or requirements.
- Our flower walls are required to be set up indoors and under shelter only; however, if your event is outdoors, please contact us to discuss your options, as we may require a minimum security bond of $300 for outdoor bookings. You shall indemnify Heartwork Creations to the extent that such shelter is not provided, or such shelter is not in all respects waterproof and protective of the Heartwork Creations’ flower wall from wind, rain, hail and all other elements.
- The hirer (“you”) shall immediately advise Heartwork Creations’ staff upon becoming aware of any issue that may cause or contribute to damage to the wall or endanger the safety of any person in relation to the use of our hired props.
- You shall indemnify Heartwork Creations and its representatives, employees, and agents in relation to any loss or damage suffered as a direct or indirect result of your equipment or any associated equipment, or the actions or omissions of you, your agents, employees, invitees. Without limiting the forgoing, the use of our hired props and any other equipment of Heartwork Creations is entirely at your risk, until all such equipment is returned to or collected by Heartwork Creations staff.
- Setup and dismantle of the flower wall is included in the quote.
- We do not offer a pick up option for our flower walls. Due to the delicate nature of our silk flower walls, all props must be delivered and picked up by us.
- Once service is complete all payments are final and non-refundable.
- Heartwork Creations shall not be held responsible for any circumstances that may prevent us from attending your event; these may include but are not limited to severe weather conditions, traffic delays, breakdown of our vehicles, or equipment failure.
- In the case that we cannot attend or fulfill your hire due to events beyond our control we will contact you or the venue as soon as possible. In these instances, we will refund the entire hire amount paid by the hirer.
- Heartwork Creations will charge the hirer an additional fee on Public holidays and/or Holiday weekends.
- Heartwork Creations has public liability insurance.